technical support

Expertise and Knowledge

Renesys provides technical support options to ensure that customers receive maximum benefit from Renesys' Internet Intelligence products. Service levels are tiered so that customers can choose the coverage that works best in their environment.

Service Offering Highlights


Basic
  • Email-based support included with all Renesys products
  • Guaranteed next business day (Eastern Time) or sooner response
Gold
  • Optional add-on support package for mission-critical deployments
  • Guaranteed 4 hour response via email and phone, 24/7
  • Priority assignment for bug fixes